Senior Customer Service Executive
| Job Type | Permanent Full Time |
| Area | Sutton, Surrey |
| Sector | Business Support - Customer Service |
| Salary | £32,000 - £36,000 |
| Start Date | ASAP |
| Job Ref | AL710093 |
| Job Views | 20 |
- Description
Kenneth Brian Associates are recruiting for a growing company in Sutton, seeking a Senior Customer Service
Executive to join their friendly team. This role offers a clear path to Customer Service Manager and would suit
someone with strong service skills and experience leading a small team.
Key Responsibilities
- Oversee customer bookings and service schedules
- Communicate with customers via phone, email, and online chat
- Handle complex customer and supplier queries
- Support and guide junior team members
- Liaise with internal teams to ensure smooth operations
- Assist with invoice and payment queries
- Drive service improvements and process enhancements
To be successful, you will have
- Proven experience in a senior customer service or coordination role
- Experience managing or mentoring a small team (highly beneficial)
- Excellent communication and problem-solving skills
- Strong Excel and general IT proficiency
- A proactive mindset with strong organisation and attention to detail
- The ability to multitask in a fast-paced environment
- Able to work full time and live local to Sutton