Customer Service Advisor

Kenneth Brian Associates are working with a long-established and successful company based in Chessington, who have a rarely available opportunity to join their Customer Service team.

This is a busy and varied role, with responsibilities including:

• Handling customer enquiries via phone, email and online chat
• Managing administrative tasks such as updating customer accounts and dealing with correspondence
• Processing orders, payments and returns
• Ensuring that customer queries are handled in a professional and timely manner
• Ensuring that correspondence and emails are responded to within agreed timescales
• Working as part of a team to meet targets

To be considered for this role, you will need the following skills and experience:

• Previous experience in a customer focused role
• Confident and professional telephone manner
• Able to write professional business emails
• High levels of attention to detail
• Team player with strong communication skills

Working hours are Monday to Friday, 9am-5pm (fully office based). The company offer a competitive salary of up to £26,500, plus onsite parking and benefits package.