Call Centre Agent

Job Type	Permanent Full Time
Location	Cheam
Area	Sutton, SurreySuttonSurreyCheam
Sector	Business Support - Customer Service
Salary	£23,000 - £24,000
Start Date	ASAP
Job Ref	AW799945
Job Views	302

Description

Customer Service Executive - £23,000-£24,000
Kenneth Brian Associates are working with a well known organisation based in Sutton, who are looking for Contact Centre Agents to join their buzzy team!
This is very different to the average Contact Centre role; you will be handling incoming calls and taking information, asking questions to ensure high quality of information is obtained, liaising with internal and external contacts, and providing important input into the outcome of each and every call. You will have to diagnose problems and handle complaints whilst handling high volumes of calls.
Specific responsibilities of the role:

Handling incoming calls
Asking pertinent questions to obtain accurate information
Fault diagnosing
Sending engineers out
Handling complaints
High volume call handling
Liaising with internal and external contacts

To be considered for this role, you will need:

Experience ideally in a telephone based role
If not, experience in a customer service environment such as pubs/retail would be great
Confident and able to work in a fast paced environment
Ability to prioritise
Strong written and verbal communication skills

APPLICANTS MUST BE ABLE TO COMMUTE TO CHEAM DAILY AND LIVE LOCALLY!

Apply

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