Contact Centre Agent (24/7)
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| Job Type | Permanent Full Time |
| Location | Wallington |
| Area | Wallington, Surrey |
| Sector | Business Support - Customer Service |
| Salary | £23,442 |
| Start Date | 29th August 2023 |
| Job Ref | 739172 |
| Job Views | 330 |
- Description
- Kenneth Brian Associates are working with a well-known organisation based in Wallington, who are looking for Contact Centre Agents to join their team.
This is very different to the average Contact Centre role; you will be handling incoming calls and taking information, asking questions to ensure high quality of information is obtained, liaising with internal and external contacts, and providing important input into the outcome of each and every call.
Specific responsibilities of the role:
- Handling incoming calls
- Asking pertinent questions to obtain accurate information
- Responding to online queries
- Processing information
- Liaising with internal and external contacts
- To be considered for this role, you will need:
- Previous experience in a telephone based role
- High levels of attention to detail
- An empathetic manner with the ability to adapt to calls from a variety of individuals
- Ability to prioritise
- Strong written and verbal communication skills
This is a 24/7 Contact Centre, so you will need to be able to work a full time shift pattern which includes days, evenings, weekends and nights.
Offers of employment will be subject to background vetting including completion of a DBS check.
This is a really interesting role for individuals who want to join an organisation who are focused on making a difference. If you fit the above criteria, please apply now.