Customer Service Supervisor
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| Job Type | Permanent Full Time |
| Location | Chessington |
| Area | Chessington, Surrey |
| Sector | Business Support - Customer Service |
| Salary | £30,000 - £35,000 |
| Start Date | ASAP |
| Job Ref | 734874 |
| Job Views | 88 |
- Description
- Kenneth Brian Associates are working with a fantastic Chessington based company, who are seeking a Customer Service Supervisor to lead their Customer Service team, whilst ensuring that high levels of service are achieved and maintained.
The role will involve:
- Leading the Customer Service team
- Monitoring KPIs, ensuring targets are met
- Monitoring performance and providing training and coaching where required
- Managing rotas to ensure sufficient coverage at all times
- Ensuring calls and web chat are sufficiently staffed
- Handling escalated customer calls
- Maintaining and distributing departmental reporting
- Annual performance reviews
To be considered for this role, you will need the following:
- Previous experience of managing a Customer Service team
- Strong Customer Service skills
- Excellent communication at all levels, written and verbal
- Ability to build and maintain strong relationships
- Attention to detail
- Strong organisation skills
- Competency in MS Office and Teams, with the ability to learn new systems
The company offer a good working environment and competitive benefits package. If you are looking for a new opportunity and this role sounds like what you are looking for, please apply today.