Income Officer - Housing
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| Job Type | Temporary / Contract |
| Location | Epsom |
| Area | Epsom, Surrey |
| Sector | Business Support - Administration |
| Salary | £31,000 - £33,000 |
| Start Date | ASAP |
| Telephone | 01372642001 |
| Job Ref | 713654 |
| Job Views | 94 |
- Description
- Kenneth Brian Associates are recruiting for a well-known Housing Association, who are looking for an experienced Income Officer with a Housing background, to join them for a period of nine months, covering maternity leave.
This is a fixed term contract for a period of 9months.
The role will involve maximising income and preventing arrears, ensuring that rent and other charges are collected promptly and correctly.
Specific responsibilities will include:
- Monitoring and managing rent and service charge accounts for residents
- Tackling arrears by making contact with residents as soon as possible
- Offering advice and support where required
- Agreeing affordable repayment agreements, taking income and expenditure into account
- Taking legal action against residents where appropriate
- Liaising with benefit agencies
- Establishing strong relationships with colleagues, partners and stakeholders
- Providing accurate and timely reports
To be considered, you will need the following:
- Experience of debt recovery within a Housing environment
- Up to date knowledge of relevant Housing law
- Experience of attending court to present cases in relation to debt recovery
- Strong negotiation skills
- Experience of handling difficult situations in a compassionate and sensitive manner
- Flexible to occasionally work outside of normal office hours where required