Customer Service Executive

Kenneth Brian Associates are working with a successful organisation based in Sutton, we are looking to recruit a proactive and confident candidate to join the Customer Service team.
 
Responsibilities will include:
 

• Handling inbound telephone calls from customers
• Complaint handling and resolving issues
• Dealing with a range of queries, giving information and providing resolution to problems
• Responding to emails in a timely manner
• Providing high levels of customer service and ensuring customer satisfaction at all times

 
To be considered, you will need:
 

• Experience working in a customer facing environment ideally dealing with complaints
• Resilient and able to think on the spot
• Able to work in a fast paced environment
• Exceptional communication skills, at all levels, both written and verbal
• Ability to prioritise and multi-task in a busy environment

 
Our client offers a competitive starting salary and great team environment with a fun work life balance, with realistic opportunities to increase salary and responsibilities.