Complaints Handler

Kenneth Brian Associates are working with a long established employer based in Epsom, who are seeking an experienced Complaints Handler to join their team.

The company are a Financial Services provider, so they are ideally looking for someone with experience within a regulated environment.

Specific responsibilities of the role will include:

• Handling customer complaints in a timely manner in line with FCA regulations
• Carry out investigations into customer complaints
• Ensuring satisfactory customer outcomes
• Communicating effectively with customers ensuring they are kept informed throughout the complaint process
• Following the process through to resolution
• Ensuring compliance with regulatory requirements relating to complaint handling
• Highlighting recurring issues and areas for improvement

To be considered for this role, you will need:

• Previous complaints handling experience, ideally within a regulated environment
• Experience within the Financial Services industry
• Exceptional communication skills, both written and verbal
• Ability to use judgement to make sound decisions
• Proactive, able to work effectively under pressure and use initiative
• Time management and prioritisation skills
• Experience of dealing with vulnerable customers, with the ability to identify vulnerabilities and adapt accordingly
• Competent with MS Office, particularly with Excel

The company offer a salary of up to £30,000, excellent benefits and hybrid working after probation.

We look forward to receiving your application.