E-commerce Support


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https://www.kennethbrian.co.uk/1321-e-commerce-support/administration/epsom/job2025-04-23 17:00:291970-01-01Kenneth Brian Associates
Job TypePermanent Full Time
AreaEpsom, SurreyEpsomSurrey
SectorBusiness Support - Administration
Salary£29,000 - £35,000
Start Date
Job RefAN768950
Job Views585
Description

Kenneth Brian Associates are recruiting for an enthusiastic E-commerce Support on behalf of a leading client based in the Epsom area who work within the retail sector. The main scope of this role will be to provide efficient and effective support to Clients through a variety of different means.

Duties will include:

  • Give first line advice and guidance to customers and accounts managers with strong resolutions to any issues
  • Setting up new client user accounts
  • Overcoming ordering issues on the Ecommerce system
  • Guiding customers through the process
  • Troubleshooting and logging technical issues which may occur on the Ecommerce platform
  • Monitor and analyse ecommerce performance metrics

Experience Required

  • Have Sales Order processing experience so you understand the process involved
  • Be a strong problem solver with good IT skills
  • Excellent customer service skills
  • GCSES C and above in Maths and English
  • IT proficient
  • Able to work in a fast paced environment and be adaptable

If you are interested please apply now! In return our client offers a very competitive benefits package and hybrid working!

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  • Kenneth Brian Associates
    Head Office
    2nd Floor
    Adelphi Court
    1-3 East Street
    Epsom
    Surrey
    KT17 1BB
  • 01372 642 001

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