Sales Administrator

Kenneth Brian Associates are recruiting on behalf of a rapidly growing company looking for a detail orientated and proactive Sales Administrator within a fun, but extremely faced paced environment.

This role is a fantastic opportunity for a detail-oriented individual to support the sales team and act as a vital connection between the business and its customers. You’ll play a key role in ensuring the smooth handling of the administrative side of the sales process while delivering first class customer service.

Key Responsibilities:

• Be the first point of contact for customers, processing of orders, deliveries, repairs, warranty claims, and general inquiries.
• Manage incoming calls, delivering professional and courteous responses.
• Prepare accurate quotes and process new orders efficiently.
• Address invoice queries and manage credit or refund applications when required.
• Ensure customer data is accurately recorded and maintained in the CRM system.
• Proactively resolve customer issues and escalate complex cases where necessary.
• Handle information requests and support internal teams to enhance the customer journey.

Key Requirements:

• Proven experience in a sales administration or similar role.
• Confident communicator with excellent interpersonal skills.
• Strong attention to detail and a methodical approach to work.
• Experience in generating customer quotes and managing order processes.
• Proficient in CRM systems and general IT applications. (Ideally SAP)
• Resilient under pressure, with the ability to prioritise effectively in a fast-paced environment.
• A genuine passion for delivering excellent customer service and a willingness to go above and beyond.

Benefits and Package:

• Monday to Friday (08:00 - 16:00)
• On-site Gym
• 25 Days Annual Leave
• Free Parking
• Auto Enrolment Pension
• Friendly and Supportive Team
• Modern Offices