Admin Team Leader
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| Job Type | Permanent Full Time |
| Location | Chessington |
| Area | Chessington, Surrey |
| Sector | Business Support - AdministrationBusiness Support - Customer Service |
| Salary | £30,000 - £32,000 |
| Start Date | ASAP |
| Job Ref | AW785315 |
| Job Views | 285 |
- Description
Admin Team Leader £30,000-£32,000 + Bonus!!
Kenneth Brian Associates are working on an exciting opportunity for a fantastic company based in Chessington, who are seeking an experienced Customer Service Team Leader to join them on a permanent basis as a result of promotion within the department.
Managing the daily activities of a team, the role will involve:- Managing, supporting and coaching team members to ensure they achieve SLAs and KPIs
- Plan implement and maintain the service schedule
- Troubleshooting customer issues, and coordinate engineers diaries efficiently
- Liaison between customers, service and engineers
- Maintain accurate records of all communication, complaints, and actions taken within the service schedule
- Gather data and compile reports for customers
- Invoicing
- Support the admin team with issues, queries, and guidance to enable them to perform to the best of their ability
- Coaching and guiding staff
Experience required:
- Experience in supervising a team of admin/customer service staff
- Scheduling experience is desirable but not essential
- Experience working in a fast paced environment
- Dealing with escalated customer issues
In return our client offers a good bonus, performance dependant and an excellent opportunity to take over supervision of a great admin team who all get on really well and support one another! Our client also has a very competitive benefits package.