Customer Relations Specialist
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| Job Type | Permanent Full Time |
| Location | Redhill |
| Area | Redhill, Surrey |
| Sector | Business Support - Customer Service |
| Salary | £21,500 |
| Start Date | ASAP |
| Telephone | 01372642001 |
| Job Ref | 741236 |
| Job Views | 119 |
- Description
- Kenneth Brian Associates are supporting our client, a Redhill based Financial Services organisation, with recruitment for a Customer Relations Specialist, to be responsible for handling a variety of complaints and disputes.
The role will involve assessing and investigating complaints, through to deciding the outcome and communicating to the customer.
Specific responsibilities will include:
- Analysing complaints in a timely manner, assessing the risk of potential harm to customers and the business
- Investigating complaints thoroughly in conjunction with third parties
- Deciding the outcome of the complaint, taking into consideration all parts of the complaint, and ensuring compliance with all regulations
- Ensuring accurate record keeping on progress and outcome of each complaint
To be considered for this role, you will need:
- Educated to GCSE or equivalent, to include Maths and English at grade C or above
- Previous customer service experience, to include handling of complaints
- Financial services industry experience would be an advantage
- High levels of attention to detail
- Excellent communication skills
This a fantastic opportunity to join a forward thinking organisation who offer a starting salary of £21,500, with the opportunity to increase this to £27,000 through structured career progression path. They also offer an excellent benefits package, including pension and private medical insurance. Please apply today and one of our team will be in touch.