Customer Experience Officer
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| Job Type | Permanent Full Time |
| Location | Epsom |
| Area | Epsom, Surrey |
| Sector | Business Support - Customer Service |
| Salary | Up to £28,400 |
| Start Date | ASAP |
| Job Ref | 782412 |
| Job Views | 101 |
- Description
- Kenneth Brian Associates are working on a fantastic opportunity for an Epsom based organisation, who are looking for a Customer Experience Officer to join their team.
Working as part of a busy team, the role will involve providing a first point of contact for customers via telephone, email and live chat. You will ensure that a high quality standard of customer service is provided at all times, putting the customer first and contributing to the continuous improvement of the service provided.
Key responsibilities will include:
- Answering a range of queries from customers via telephone, email and live chat
- Ensuring that enquiries are dealt with and resolved within agreed timeframes
- Refer customers where necessary to other teams
- Assisting with management of all digital enquiries
- Responding to customer feedback
- Maintaining up to date records
- Assisting with specific projects
- Administrative duties
- Producing reports
To be considered for this role, you will need the following:
- Educated to GCSE (or equivalent) standard, to include Maths and English at grade C or above
- Previous experience in a customer service role
- Experience of handling confidential matters
- Confident IT skills with the ability to learn new systems
- Able to prioritise and multitask
- High level of communication skills, both written and verbal
The company offer a competitive salary of up to £28,400, plus benefits including pension, 22 days annual leave and parking. Genuine career development opportunities are available for the right person.
We look forward to receiving your application.