Credit Controller
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| Job Type | Permanent Full Time |
| Location | Sutton |
| Area | Sutton, Surrey |
| Sector | Finance - Credit Control |
| Salary | £26,000 - £28,000 |
| Start Date | ASAP |
| Telephone | +441372642001 |
| Job Ref | 044284 |
| Job Views | 55 |
- Description
- Kenneth Brian Associates are working with an exceptional client of ours based in Sutton who are recruiting for an experienced Credit Controller on a permanent basis to join their team.
Main Purpose of Job
To ensure the timely collection of due date payments from customers, as well as managing the full process of query resolution throughout the organisation. To provide professional updates to the customer throughout query investigation. To compliantly follow company policy and processes in order to maximise cash flow and mitigate the risk of bad debt.
Key Tasks & Responsibilities- Maintaining regular contact with clients and chasing all overdue invoices by dunning letter, telephone calls, statement and by email. All written and verbal contact should be courteous and professional.
- Update SAP with action notes, as well as AR reports where required.
- To take ownership of customer contact, requests and queries ensuring that they are dealt with through to a successful and timely outcome.
- Management of individual workload according to agreed objectives and SLA’s.
- The ability to respond to customers and stakeholders in a professional manner.
- Uses initiative to deal with new, unfamiliar queries.
- To be accountable for the accuracy of own work.
- To prioritise duties to meet monthly cash and quarterly debt targets.
- Resolve & investigate queries by creating and maintaining a Salesforce case, through to raising credit requests.
- Undertake account reconciliations, obtain remittances for unallocated cash and credits, unravel mispostings, action debit notes.
- Matching' transactions daily by submitting forms to FSSC.
- Provide copy invoices and other requested documents.
- Update cash forecast and other AR reports as directed.
- To follow company policy, procedures and escalation guidelines.
- During working days 1-10 support the Billing team with any activities required to support the timely completion and distribution of invoices.
- Carry out ad hoc projects or tasks as required by the business.
- 2 years Credit Control or Customer Service experience.
- Tenacity and energetic, focused on achieving results. Can-do attitude.
- Collaborative team player - To be able to work within a team, to deliver on-going business improvement projects set out by the Management Team
- Numerate. Attention to detail.
- High standard of written and verbal communication skills.
- Ability to work under pressure.
- Basic to intermediate Microsoft and G-Suite user.