Customer Service Administrator - Financial Services
This job does not exist anymore.
Try running a new searchor browse our vacancies.
Or fill in the form below to receive job alerts.
| Job Type | Permanent Full Time |
| Location | Epsom |
| Area | Epsom, Surrey |
| Sector | Business Support - Customer ServiceBusiness Support - Financial Services |
| Salary | Up to £23,600 |
| Start Date | ASAP |
| Telephone | 01372642001 |
| Job Ref | 798752 |
| Job Views | 62 |
- Description
- Kenneth Brian Associates are working with a well-established Financial Services provider in the Epsom area, who are seeking a confident, professional and motivated individual to join their Customer Service team.
The role is varied and interesting, and the team are responsible for ensuring that customers’ needs and expectations are met and exceeded, and that all administrative responsibilities are carried out in an efficient and timely manner.
Specific responsibilities include:
- Answering telephone calls from customers and responding to queries in a timely and efficient manner
- Carrying out a range of administrative tasks, to manage and maintain customer accounts
- Responding to emails accurately and concisely
- Ensuring high levels of customer service and customer satisfaction with every contact
- Maintaining customer records
To be considered, you will need to demonstrate the following:
- Educated to GCSE level (or equivalent), with minimum 5 grade A-C to include Maths and English
- Previous experience of Customer Service and/or Administration
- Ability to multi-task
- Confident and professional telephone manner
- Accuracy and attention to detail
- Strong customer service skills
Hours of work are on a rota between 8am-6pm Monday to Friday, with one Saturday a month 9am-12pm.
The company offer a competitive salary and excellent benefits package, as well as long term progression opportunities.