Graduate opportunity
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| Job Type | Temporary / Contract |
| Location | Epsom |
| Area | Epsom, Surrey |
| Sector | Business Support - Graduate opportunities |
| Salary | Up to £23,000 |
| Start Date | ASAP |
| Telephone | 01372642001 |
| Job Ref | 798782 |
| Job Views | 147 |
- Description
- Kenneth Brian Associates are working with a Financial Services provider based in Epsom, who are seeking a recent graduate to join their team for a period of 12 months, to cover maternity leave.
This is a fantastic opportunity to gain experience within a Financial Services environment, and to develop your skills.
Working alongside and supporting the Team Manager, the role will involve:- Carrying out checks on work completed by the Customer Service team
- Ensuring appropriate standards are met
- Investigating customer complaints and drafting responses
- Responding to negative feedback and assisting the Customer Service team with responses to emails and messages
- Assisting in the monitoring of call queues, volumes and response times
- Understanding the issues surrounding vulnerable customers, and ensuring that calls are appropriately handled
To be considered for this role, you will need:- Educated to degree (or equivalent) level
- Willing to assist with all team responsibilities
- Keen to learn
- Customer focused
- High level of numeracy and literacy