Helpdesk Administrator

Kenneth Brian Associates are recruiting for an enthusiastic Helpdesk Administrator on behalf of a leading company based in Kingswood. We are seeking someone who has excellent customer service skills, with the ability to communicate at all levels and have office banter at the same time! You must be a motivated individual with a 'cando’ attitude who can work well in within a team.

Duties:

Responsible for planning and managing engineers daily work schedule which will consist of both reactive and preventative maintenance

General Administration Tasks including reviewing reports, filing, and ordering parts via the system

First line customer assistance - e.g., answering telephone calls & emails handling customers and client’s queries.

Uploading and allocating documents to online systems ensuring they are up to date

Managing diaries

Preparing paperwork for site audits

Assisting with expense forms and holiday/sickness, along with vehicle issues and service bookings.

To be successful you'll possess

Previous experience in a scheduling position would be desirable but not essential

Confident, polite and well mannered

IT literate

Educated to GCSE level with C’s and above

Due to the location of this position you must be able to drive

If this sounds like your kind of position, apply now!